Frequently Asked Questions
Everything you need to know before hitting the ice.
How do I determine the correct hockey stick flex for my level?
As a general rule, choose a flex that is approximately half your body weight. However, defensive players often prefer a higher flex for powerful slap shots, while forwards may prefer a lower flex for quicker wrist shots.
Do you offer professional skate sharpening services?
Yes, we provide professional precision sharpening for all hockey and goalie skates. You can visit our retail location or select the 'Pre-Sharpened' option when purchasing new skates online.
What is your return policy on protective gear?
We offer a 30-day return policy on all unused protective gear in its original packaging. For hygiene reasons, base layers and mouthguards cannot be returned once opened.
How long does shipping take for heavy equipment like goals or bags?
Standard shipping typically takes 3-5 business days. Due to their size, heavy items like hockey nets or oversized wheel bags may require an additional 2 days for specialized freight handling.
Are your jerseys authentic NHL licensed products?
Absolutely. All NHL jerseys and apparel sold at Hockey Shop are 100% authentic and sourced directly from official licensed manufacturers like Adidas and Fanatics.
Do you provide team discounts for bulk orders?
Yes, we offer tiered pricing for teams and associations ordering 10 or more units of jerseys, socks, or gloves. Please contact our Team Sales department for a custom quote.